Warranty Policy

One-Year Warranty

We provide a 1-year warranty for Valtinsu E-bikes and batteries.

⚠️ Notice: Valtinsu E-Bikes are not for sale to persons under the age of 16. Riders under 16 must be accompanied by parents or adults when riding.

Target Audience of the Limited Warranty

The warranty is automatically registered when the original purchaser orders from valtinsusport.com. Therefore, the warranty only applies to the initial purchaser, and the two-year warranty starts from the date the original owner receives the product.

What if I bought a second-hand Valtinsu e-bike?

You will only be covered if all of the following conditions are met:

  • The initial owner received the item(s) within 1 years (the 1-year warranty has not expired).

  • You have the initial owner’s name and original order number.

What if my bike was stolen?

Unfortunately, stolen bikes are not covered under warranty.

Valtinsu E-Bike One-Year Warranty

All Valtinsu bikes are covered by our manufacturer’s 1-year all-inclusive warranty for the original owner against all manufacturing defects.
(Please note: free accessories are not covered by warranty service.)

The 1-year warranty will begin from the date the original owner receives the product.

Replacement Procedures

Valtinsu will replace any component deemed defective or damaged (including damage incurred during shipment), excluding user errors.

Claims

All warranty claims must be submitted to management@valtinsu.com. Proof of purchase and photos or videos of damaged products are required.

Before submitting a claim, we recommend contacting management@valtinsus.com, as there may be a simple fix for your issue.

Valid warranty claims will be processed within 1 years of the initial purchase date.
Valtinsu will not replace any parts without first reviewing photos or videos of the damaged product.

Shipping Damage Claims

In rare cases, items may be damaged during shipping. If this occurs, please contact management@valtinsu.com with photo or video proof.

⚠️ Note: We will not accept shipping damage claims made more than 14 days after receipt of the product.
Free accessories that are scratched during transportation are not eligible for replacement or compensation.

Frame

Valtinsu e-Dirt Bike frames are covered by a 1-year replacement warranty.

  • This warranty only covers the replacement frame.

  • Labor costs to transfer components are not included.

  • Replacement work must be authorized by Valtinsu.

  • Valtinsu reserves the right to use scratch-and-dent stock for replacements. Frame styles or colors not in stock may be replaced with a compatible option at our discretion.

Frame issues not covered include:

  • Corrosion

  • Paint fading, scratches, or impact marks

  • Impact damage

  • Irreversible modifications (drilling, welding, etc.)

  • Chain guard mounting issues

Battery

Valtinsu batteries are covered by a 1-year warranty. A defective battery will be repaired or replaced free of charge within one years.

  • The warranty period for repaired or replaced batteries is based on the original purchase date.

  • Batteries must be evaluated and confirmed defective directly by Valtinsu.

Battery warranty exclusions include:

  • Charging with a non-approved charger

  • Tampering with battery seals

  • Using the battery in equipment other than the specified Valtinsu bike

  • Damage caused by using non-Valtinsu batteries

⚠️ Using third-party batteries may cause motor or display damage and void your warranty.

Parts & Components

Genuine Valtinsu parts and components come with a 1-year limited warranty.
(Shipping fees for warranty replacement parts are the customer’s responsibility.)

Not covered under warranty:

  • Normal wear and tear (e.g., brake pads, rotors, tires, tubes, chains, cassettes, cranksets, spokes, etc.)

  • Cosmetic damage (scratches, dents) unless caused by Valtinsu

  • Corrosion or environmental damage

  • Damage from improper assembly, maintenance, or use outside intended purpose (e.g., stunt riding, racing)

  • External causes such as accidents, theft, fire, flooding, or power surges

  • Products with removed or altered serial numbers

  • Products purchased or used outside of our authorized regions

⚠️ Parts such as frames, forks, handlebars, seats, brakes, lights, pedals, rims, hubs, controllers, displays, throttles, and wiring harnesses are only covered for one week after delivery. Damage occurring after this period will be charged.

Exclusions

This Limited Warranty does not cover:

  • Normal wear and tear

  • Cosmetic issues (scratches, fading, dents)

  • Accidents, abuse, misuse, stunt riding, or racing

  • Environmental damage (rain, flooding, salt, sand, etc.)

  • Theft or loss

  • Unauthorized repairs, modifications, or non-Valtinsu parts