Support Center

A: If your order hasn’t yet entered the shipping process, we can help you modify it. Please contact our online customer service or send an email as soon as possible, providing your order number and modification details.

A: We’ll indicate the approximate shipping time on the product’s shopping interface. If weather conditions affect delivery, such as typhoons, there may be a one-week delay.

A: We support self-collection. The product’s warehouse location is indicated on the product page. If you prefer self-collection, please contact our sales representative, who will guide you to the warehouse to pick up your product.

A: Please contact customer service and provide proof of purchase, a description of the problem, and photos/videos. We will arrange a repair/replacement.

A: Enter the coupon code in the shopping cart. If the coupon code is invalid, please confirm whether it has expired, the applicable scope, and any minimum purchase restrictions.

A: Please check your bank account status, payment limits, network connection, browser security settings, etc. If the payment still fails, please take a screenshot of the error message and contact us.

A: After shipment, we’ll send you a notification email with your tracking number. You can click the tracking link in the email or check the shipping status in “My Orders.”

A: Please try refreshing the page, switching browsers, or clearing your cache. If the problem persists, please take a screenshot and send us your feedback.

A: We use SSL encryption, secure payment channels, and a strict privacy policy to protect your information.