1. One-Year Warranty Overview

We provide a 1-year warranty for Valtinsu E-bikes and batteries.

2. Target Audience of the Limited Warranty

The warranty is automatically registered when the original purchaser orders from valtinsusport.com. Therefore, the warranty only applies to the initial purchaser, and the warranty starts from the date the original owner receives the product.

2.1 Second-Hand Purchases

You will only be covered if all of the following conditions are met:

• The initial owner received the item(s) within 1 year (the 1-year warranty has not expired).
• You have the initial owner’s name and original order number.

2.2 Stolen Bikes

Unfortunately, stolen bikes are not covered under warranty.

3. Valtinsu E-Bike One-Year Warranty

All Valtinsu bikes are covered by our manufacturer’s 1-year all-inclusive warranty for the original owner against all manufacturing defects.

The 1-year warranty will begin from the date the original owner receives the product.

4. Replacement Procedures

Valtinsu will replace any component deemed defective or damaged (including damage incurred during shipment), excluding user errors.

5. Claims

All warranty claims must be submitted to service@valtinsu.com. Proof of purchase and photos or videos of damaged products are required.

Before submitting a claim, we recommend contacting service@valtinsu.com, as there may be a simple fix for your issue.

Valid warranty claims will be processed within 1 year of the initial purchase date. Valtinsu will not replace any parts without first reviewing photos or videos of the damaged product.

5.1 Shipping Damage Claims

In rare cases, items may be damaged during shipping. If this occurs, please contact service@valtinsu.com with photo or video proof.

6. Component-Specific Warranty Terms

6.1 Frame

Valtinsu e-Dirt Bike frames are covered by a 1-year replacement warranty.

• This warranty only covers the replacement frame.
• Labor costs to transfer components are not included.
• Replacement work must be authorized by Valtinsu.
• Valtinsu reserves the right to use scratch-and-dent stock for replacements. Frame styles or colors not in stock may be replaced with a compatible option at our discretion.

Frame issues not covered include:

• Corrosion
• Paint fading, scratches, or impact marks
• Impact damage
• Irreversible modifications (drilling, welding, etc.)
• Chain guard mounting issues

6.2 Battery

Valtinsu batteries are covered by a 1-year warranty. A defective battery will be repaired or replaced free of charge within one year.

• The warranty period for repaired or replaced batteries is based on the original purchase date.
• Batteries must be evaluated and confirmed defective directly by Valtinsu.

Battery warranty exclusions include:

• Charging with a non-approved charger
• Tampering with battery seals
• Using the battery in equipment other than the specified Valtinsu bike
• Damage caused by using non-Valtinsu batteries

6.3 Controller

The controller is covered by a 1-year limited warranty as part of the standard parts & components warranty.

6.4 Motor

The motor is covered by a 1-year limited warranty as part of the standard parts & components warranty.

6.5 Instrument Panel

The instrument panel is covered by a 6-month limited warranty.

6.6 Parts & Components

Genuine Valtinsu parts and components come with a 1-year limited warranty. (Shipping fees for warranty replacement parts are the customer’s responsibility.)

Not covered under warranty:

• Normal wear and tear (e.g., brake pads, rotors, tires, tubes, chains, cassettes, cranksets, spokes, etc.)
• Cosmetic damage (scratches, dents) unless caused by Valtinsu
• Corrosion or environmental damage
• Damage from improper assembly, maintenance, or use outside intended purpose (e.g., stunt riding, racing)
• External causes such as accidents, theft, fire, flooding, or power surges
• Products with removed or altered serial numbers
• Products purchased or used outside of our authorized regions

7. Warranty Period Summary (Section 7.1)

The following table summarizes the warranty coverage period, exception conditions, and applicable remarks for each major component:

8. General Warranty Exclusions

This Limited Warranty does not cover:

• Normal wear and tear
• Cosmetic issues (scratches, fading, dents)
• Accidents, abuse, misuse, stunt riding, or racing
• Environmental damage (rain, flooding, salt, sand, etc.)
• Theft or loss
• Unauthorized repairs, modifications, or non-Valtinsu parts